Patient and Visitor Guide
Online Appointment
Assunta Hospital Online Appointment is now available for your convenience. Schedule an online appointment with your preferred doctors with ease, anytime and anywhere using your smartphone, tab or laptop.
To schedule an appointment, click the link https://encoremed.io/assunta and follow the given instruction, choose your preferred date, time and doctor for a seamless healthcare experience.
The benefits of using our online appointment platform:
- Convenience: Book an appointment of your convenience.
- Time saving: Able to access your current queue status.
- Peace of mind: Access your appointment details from your phone.
For further information, kindly download any of the following posters:
Watch the video below for step-by-step guide:
We hope you’ll take advantage of this new option! For more information, please call the Appointment Counter at +603 – 7872 3001 / 3002 / 3003 or WhatsApp us at https://wa.me/60378723100
Pre-Admission
When you arrive at the hospital, please proceed to the Central Registration Counter (CRC) at the Main Lobby of the hospital. If you have a pre-arranged admission, please ensure that you are already settled at the time scheduled by your doctor.
Important things to bring before admission include:-
- Your identity card/passport
- Your Medical Card and Letter Of Guarantee from your health insurance company (where applicable)
- A doctor’s referral note
- Past or present medical records, x-ray films, or prior test results (if your physician has requested them)
- A copy of your advance order from your doctor.
Deposits
A deposit is required upon admission. The amount will depend on the nature of your treatment.
Cash & Credit Cards
Payment in cash or by credit cards is accepted.
Guarantee Letter/Insurance
A Letter Of Guarantee from your company will be accepted only if your company has a current account or credit facility with Assunta Hospital. Please present the Letter Of Guarantee upon admission.
You may reach out to our Front Office at +603-7872 3035 for assistance or to enquire further details.
See our list of accepted insurance providers.
Admission
Here are some general guidelines on admissions:
Upon admission, you will be given a wrist identification bracelet (I.D.) with your name and Hospital Number (HN). It is important that you wear your identification bracelet at all times throughout your stay at Assunta Hospital.
What to Bring?
PERSONAL ITEMS
For your own added comfort you are encouraged to bring personal items such as spare clothing, floor slippers, additional toiletries, grooming aids and reading and writing materials.
VALUABLE ITEMS
For safety reasons, we advise that you leave personal valuables, cash and electrical appliances such as laptops, portable DVD players etc, at home. Assunta Hospital will bear no responsibility for lost or damaged items.
Visitor Policy
Please find the visiting hours and operating hours as follows:
GENERAL WARDS | |
Visiting Hours | 11.30am to 2.00pm |
CRITICAL AREAS (ICU and HDU) | |
Visiting Hours | 11.30am to 1.30pm |
REHABILITATION UNIT | |
Operating Hours | Monday to Friday : 7:00am – 9:00pm |
RADIOLOGY UNIT | |
Operating Hours | Monday to Friday: 8.30am – 5.00pm |
HEALTH SCREENING UNIT | |
Operating Hours | Monday to Friday: 7.30am – 5.00pm |
KIDNEY AND DIALYSIS UNIT | |
Operating Hours | Monday to Saturday: 7.00am – 9.30pm |
MASK
It is mandatory to wear a face mask at all times when you are in the hospital premises.
IMPORTANT INFO
Only two (2) visitors are allowed to visit a patient at any one (1) time in General Wards and Critical Areas.
The Management of Assunta Hospital would like to seek the cooperation from visitors who are unwell to refrain from visiting patients in the hospital.Â
Should there be any suspicion of any visitor to be unwell/symptomatic, The Management reserves the rights to subject the visitor to a COVID-19 test.
Discharge
Discharge time for warded patient is before 12.00 noon. Please be advised that:
- Lunch will still be served to patients checking out by 12.00 noon
- Patients who are discharged after 12.00 noon may have to bear additional charges (half-day room rate).
- Patients who wish to leave only after 6.00pm, will be imposed a full day room charge.
For more information, please call the Billing/Discharge Counter at +603 – 7872 3048 / 3049
Accommodation/Room
Assunta Hospital is a 219-bedded hospital that offers a variety of rooms for the comfort and privacy of our patients.
General Ward | Price MYR |
|---|---|
Premier Suite | 550 |
Executive Suite | 350 |
Deluxe Room | 320 |
Superior Room | 270 |
Single Room | 220 |
Double Bedded | 150 |
Triple Bedded | 115 |
Four Bedded | 95 |
Daycare Bed | 70 |
Special Care Unit | Price MYR |
|---|---|
High Dependency Unit (HDU) | 260 |
Intensive Care / Coronary Care Unit | 350 |
Nursery / Paediatric Ward | Price MYR |
|---|---|
Nursery | 45 |
Nursery Special Care | 100 |
Nursery Incubator Care | 165 |
Neo-natal Intensive Care Unit | 190 |
Paediatric High Dependency Unit | 260 |
Announcement
Assunta Hospital is excited to announce the introduction of cashless parking, replacing physical parking tickets, effective from 17th December 2023. Embrace convenience with our new system for a smoother and effortless parking experience.
- No more searching for your pass card
- Speedy entry and exit for your convenience.
- Enhanced security with advanced plate recognition
- Payment method: Touch ‘n Go, Visa and Mastercard
Parking Rates & Charges
No | Item | RM |
|---|---|---|
A | Visitors (Multi-levels car park) | |
1st Hour or part thereof | 3.00 | |
2nd Hour or part thereof | 2.00 | |
Every subsequent hour | 1.00 | |
Maximum per day/ per entry | 8.00 | |
B | Emergency Department / Main Lobby (Valet) | |
1st Hour or part thereof | 10.00 | |
Every subsequent hour | 2.00 | |
Maximum per day/ per entry | 14.00 |
Multi-storey Car Park
A 7-floor autopay car park is located behind the hospital for the convenience of patients and visitors. Wheelchairs are available on every floor for those with walking difficulties.
Valet Parking
Valet services are available at the Main Lobby and Emergency Department of Assunta Hospital. Please enquire at the Concierge Desk outside the lobby for assistance.
Motorcycle Parking
The motorcycle parking area for visitors is specifically allocated beside the Emergency Department for your convenience.
Retail Outlets
7-Eleven
A 24-hour 7-Eleven outlet provides visitors round-the-clock convenience, whether it’s a quick drink, snacks or everyday necessities.
Location: Level 1, Memory Lane
Operating Hours: 24 hours
Food & Beverages
Cafeteria
Monday to Friday (7.00am – 7.00pm)
Saturday, Sunday & Public Holiday (7.00am – 2.30pm)
Location: Level 5, Old Wing
Makcik Kafe
Monday to Friday (7.00am – 6.00pm)
Saturday (7.00am – 3.00pm)
Sunday and Public Holiday (Closed)
Location: Level 1, In Front of Radiology Department
Honzu Malaysia + Radiant Whole Food
Honzu Malaysia is a cozy bakery store specializing in Japanese Creative Croissant. Radiant Whole Food is Malaysia’s leading natural and organic whole food distributor, offering a wide range of healthy options.
Mon – Sat: 9.00am – 7.00pm
Sunday Offday
Closed on Public Holidays
Location: Nearby Rehabilitation Centre and passageway to multistorey car park lift
Florist/Gift Shop
MacHelen House of Flowers
Didn’t have time to bring flowers or gifts for a friend or relative who is recuperating? Pick up something nice at the MacHelen House of Flowers.
Location: Level 1 (Billing and Pharmacy Waiting Area)
Operating Hours: 10:00 AM – 7:00 PM
Other Amenities
ATM
CIMB ATM are available nearby 7-Eleven outlet on the 1st Floor.
Surau
We provide a dedicated surau for Muslims, located at Level 2, beside the Health Screening Unit (HSU), offering a designated space for Muslim prayers and spiritual observance.
Chapel
We offer a chapel at Level 4, Old Wing, providing a sacred space for Christian worship, prayer and reflection. Your comfort and spiritual wellness are important to us.
Accident and Emergency Department
Our Accident & Emergency Department operates 24 hours daily and is manned by a team of experienced doctors and trained nurses to handle medical and surgical needs. Fully-equipped to handle emergencies, the Emergency Department also serves as a primary care clinic where patients are diagnosed by our Medical Officers.
For emergency assistance, please call +603-7872-3199
Ambulance Services
Assunta Hospital works in partnership with First Ambulance, a leading pre-hospital service provider, for ambulance services around the Klang Valley.
For emergency assistance, please call +603-7872-3199
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Assunta Hospital has developed a solid foundation of trust among almost all key insurance providers. Here are some of our partners:
- ACE JERNEH INSURANCE BERHAD (NOW ACQUIRED BY CHUBB INSURANCE)
- AIA BERHAD
- AIA PUBLIC TAKAFUL BHD.
- AIG MALAYSIA INSURANCE BERHAD
- ALLIANZ LIFE INSURANCE MALAYSIA BERHAD
- AM GENERAL INSURANCE BERHAD
- ASIA ASSISTANCE NETWORK (M) SDN. BHD.
- AXA AFFIN ASSURANCE BERHAD (NOW ACQUIRED BY GENERALI)
- AXA AFFIN INSURANCE (NOW ACQUIRED BY GENERALI)
- BERJAYA SOMPO INSURANCE BERHAD
- COMPUMED SERVICES SDN. BHD.
- CHUBB INSURANCE MALAYSIA BERHAD
- ETIQA INSURANCE & TAKAFUL
- EXIMUS MEDICAL ADMINISTRATION SOLUTIONS SDN. BHD.
- FWD TAKAFUL
- GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD
- GREAT EASTERN TAKAFUL BERHAD
- GENERALI INSURANCE MALAYSIA BERHAD
- HEALTHMETRICS SDN BHD.
- HONG LEONG ASSURANCE BHD.
- HONG LEONG MSIG TAKAFUL
- IHM SDN. BHD.
- INTERNATIONAL SOS (M) SDN. BHD.
- LIBERTY INSURANCE BERHAD
- LONPAC INSURANCE BERHAD
- MANULIFE INSURANCE BERHAD
- MCIS ZURICH INSURANCE BERHAD
- MEDIEXPRESS (MALAYSIA) SDN BHD.
- MEDILINK-GLOBAL (M) SDN. BHD.
- MICARE SDN. BHD.
- MIYA CARE
- MONDIAL ASSISTANCE (ASIA) PTE. LTD.
- MSIG INSURANCE (MALAYSIA) BHD.
- MUI CONTINENTAL INSURANCE BERHAD (NOW ACQUIRED BY TOKIO MARINE)
- MULTI-PURPOSE INSURANS BHD. (NOW ACQUIRED BY GENERALI)
- PACIFIC INSURANCE BERHAD
- PMCARE SDN. BHD.
- PRUDENTIAL ASSURANCE MALAYSIA BERHAD
- PRUDENTIAL BSN TAKAFUL BERHAD
- QBE INSURANCE (MALAYSIA) BHD.
- SELCARE MANAGEMENT SDN BHDMPI GENERALI INSURANCE BHD.
- TAKAFUL IKHLAS SDN BHD.
- TAKAFUL MALAYSIA
- TOKIO MARINE INSURANCE (MALAYSIA) BHD.
- UNI. ASIA GENERAL INSURANCE BHD.
- VANBREDA INTERNATIONAL SDN. BHD.
- ZURICH INSURANCE (M) SDN BHD
For more information, visit: https://www.assunta.com.my/external-interaction/
You may reach out to our Front Office at +603-7872 3035 for assistance on matters related to Guarantee Letters or to reach to Assunta Hospital Marketing team at +603-7872 3101 or email us at marketing@assunta.com.my to appoint us as your panel hospital.
In order to request any previous medical information or report, kindly proceed to our Medical Record counter, Level 1, Assunta Hospital, or contact us. The counter is located at Specialist Suite A (SSA).
Operation Hour:
Mon-Fri: 8.30am – 5.00pm
Sat:Â 8.30am – 1.00pm
Sun & Public Holiday: Closed
Contact No: 03 7872 3185/ 03 7872 1148
Email: mrd_report@assunta.com.my
